Refund Policy

Introduction

At flux3max.app, we provide AI image-to-video generation tools for turning still images and prompts into short video clips. This Refund Policy explains when purchases may qualify for a refund, how to submit a request, and how approved refunds are processed.

Refund Eligibility

To be eligible for a refund, your request must generally meet both of the following conditions:

1. You request the refund within 7 days of the purchase date.
2. Your use of the purchased plan, credits, or service access has consumed no more than 50 credits.

If either condition is not met, we may decline the refund request at our discretion unless applicable law requires otherwise.

How to Request a Refund

To request a refund, email support@flux3max.app and include:

1. The email address associated with your account.
2. Your order, invoice, or payment reference if available.
3. The purchase date and amount.
4. A short explanation of why you are requesting a refund.

We may ask for additional information to verify your account, payment, and usage history before making a decision.

Refund Process

After we receive your request:

1. We will review the request within 3 business days whenever reasonably possible.
2. If approved, the refund will be submitted through your original payment method.
3. Credits, generation access, and any affected AI-generated videos may be removed or revoked from your account.
4. We will send a confirmation email after the request has been reviewed.
5. Approved refunds are typically credited by the payment provider within 7-14 business days, though banks and card networks may take longer.

Non-Refundable Services

The following purchases or usage cases are generally not eligible for a refund:

• Requests made more than 7 days after purchase.
• Subscriptions, plans, or credit packages where more than 50 credits have been consumed.
• Completed generations, downloaded videos, exported files, or outputs used commercially.
• Consumed, expired, promotional, trial, or bonus credits.
• Partial subscription periods, unless we approve an exception or applicable law requires otherwise.
• Dissatisfaction with creative results after a generation has completed and credits have been consumed.

If a generation fails because of a verified platform error and credits were deducted, we may restore the credits or provide another appropriate remedy instead of issuing a cash refund.

Subscription Cancellation

Canceling a subscription stops future renewals but does not automatically qualify the current billing period for a refund. Unless otherwise stated, you will retain access to flux3max.app until the end of the paid billing period, and account data and generated content will be handled according to our applicable data retention practices.

Disputes and Chargebacks

If you open a chargeback or payment dispute with your bank, card network, or payment provider before contacting us, your account may be limited or suspended while the dispute is reviewed. We encourage you to contact support@flux3max.app first so we can try to resolve billing concerns directly.

Special Circumstances

We may review refund requests that fall outside this policy in exceptional situations. These decisions are made case by case and remain at our sole discretion unless applicable law provides otherwise.

Changes

We may update this Refund Policy as our plans, providers, service features, or legal requirements change. Updates take effect when posted on this page, and significant changes may be communicated through email, platform notices, or an updated date on this page.

Contact

Questions about this Refund Policy or a refund request can be sent to support@flux3max.app.